Robert Allen Home & Garden — Robert Allen Home & Garden Skip to content
  • What payment methods do you accept?
  • Do you sell gift cards?
  • IronStone Planter Gets Thrown Off Roof!
  • How do I contact you?
  • What Is IronStone®?
  • Can I return or exchange an item?
  • Can I place an order without creating an account?
  • Where are your products manufactured?
  • 2022 Robert Allen Home & Garden Design Trends
  • Where is my order confirmation?
  • Where is my refund?
  • How do I return an item?
  • 2021 Robert Allen Home & Garden Trends
  • My order has arrived but it’s not as I expected. What can I do?
  • Do your planters have drain plugs or holes?
  • Why has my order been canceled?
  • Do you use any sustainable or recycled materials?
  • How long does it take to return an item?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?
  • Do you ever have sales?

Products

What Is IronStone®?

IronStone® is a material that is exclusive to Robert Allen. Robert Allen IronStone® planters are hand crafted from upcycled automotive steel. Pressed into shape and spun into a one-piece planter, there are no seams or welds - which means no leaks or rust. Carefully powder coated with a triple-layer finish, these planters are covered with a base coat, a hand-brushed texture coat, and a glossy clear coat to produce an exquisite high shine finish. With padded feet and a rubber-plugged hole for optional drainage, IronStone® planters are ideal for indoor/outdoor use. Lightweight and unbreakable, they are easy to handle when filled with wet soil. Robert Allen IronStone® planters feature a three-year warranty with virtually no claims history.

Where are your products manufactured?

Our IronStone® and IronLite™ products are manufactured by hand in India. Our DuraRes™ brand is made in the USA. Ships from our warehouse in Syracuse, Nebraska.

Do your planters have drain plugs or holes?

The IronStone® collection has a removable drain plug. Our IronLite™ collection has pre drilled drainage holes. Our DuraRes™ collection does not have drain holes, except for Traverse.

Do you use any sustainable or recycled materials?

Our IronStone® line is upcycled from excess automotive grade steel. It is made from one piece that is pressed out of the car door's window when in production. It is then spun on a lathe and triple coated for either a high shine finish, or a natural stone finish. IronStone® planters save approximately 200,000 pounds of metal from the landfill yearly.

Videos About Our Products

IronStone Planter Gets Thrown Off Roof!

Enjoy this video!

 

2022 Robert Allen Home & Garden Design Trends

Enjoy this video!

2021 Robert Allen Home & Garden Trends

Enjoy this video!

Gift Cards

Do you sell gift cards?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life.  Shop here: Gift Cards

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://robertallenhg.com/account/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@robertallenhg.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@robertallenhg.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within five to ten days, depending on your preferred shipping method. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We ship to USA only.

How much is shipping?

Shipping is always free.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. You can track your order here: Track My Order

Do you ever have sales?

We periodically send out discount codes to our mailing list subscibers. 

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover.  We also accept payment by Google Pay, Apple Pay and Facebook Pay. If you decide to use either of these methods, you’ll be taken to either the Google, Apple, or Facebook pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. 

Returns

Can I return or exchange an item?

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Read more about our return policy here: Refund Policy

How do I return an item?

Please contact our customer service team via sales@robertallenhg.com. You will need to arrange and pay for suitable packaging and return freight when returning an item. Please read more about our return and refund policy here: Return Policy

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@robertallenhg.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached. Please read more at our return policy page here: Return Policy

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

More Questions?

How do I contact you?

You can email us at sales@robertallenhg.com, call us at 402-269-3395, or use the chat function on your screen.